Terms of Service
The following conditions apply to all contracts, deliveries and other services. Differing rules of the contractor, we hereby expressly oppose. All ancillary agreements require our written confirmation.
Offer: The offer includes the products presented on the website. Some of the product images are exemplary images and may differ from the ordered/delivered colors and products. All prices quoted are in euros and include the statutory value-added tax. Postage and packaging costs are added according to the separate shipping costs.
All reduced products from spleen.berlin that were purchased at outlet prices at trade fairs, markets and events cannot be exchanged.
The offer is non-binding, sales contracts only come into existence when the order is accepted. spleenBerlin reserves the right not to accept orders. The order is accepted in writing or by making the delivery. If an item is not available or not available as quickly, we will inform you as soon as possible of the delivery date or alternatively that the delivery cannot take place. Terms of payment We only deliver in advance/bank transfer (Germany).
Shipping & delivery time
Shipping and delivery times can be found here:
Click & Collect Policy
The following means of payment are possible.
- Card payment on site (please specify when ordering under remarks)
- Bank Transfer
- Instant bank transfer
- Credit card (VISA, Mastercard)
If you want to order by Click & Collect, select the appropriate shipping method during the ordering process. After the ordering process has been completed, you will receive an automatic order confirmation.
Only after receipt of payment will we contact you by e-mail to inform you of the date and pick-up location.
Depending on the payment method selected, the pick-up confirmation email may be delayed by a few days.
When picking up, please present the pick-up or order confirmation. Due to Covid 19, collection by another person is not possible, please have your ID ready.
In the event of cancellation or revocation, the general terms and conditions of the spleen.berlin store apply.
right of withdrawal
Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of cancellation, you must inform us (spleenBerlin, Am Rudolfplatz 1, 10245 Berlin , e-mail address: firstname.lastname@example.org by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. You can use the cancellation form by telephone or Request an e-mail from spleenBerlin . If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a cancellation. To meet the cancellation deadline, it is sufficient for you to send the notification of the cancellation Exercise the right of cancellation before the cancellation period has expired.Consequences of the cancellation: If you cancel this contract, we will send you all payments that we have received from you with A excluding the additional costs that result from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us), immediately and at the latest within twenty-one days from the day on which the notification of your cancellation of this contract and we have received the goods. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you. Under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent back the goods and that they have without any doubt only been accepted personally by us in our office, whichever is the earlier point in time . You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired original box send off You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Exclusion of the right of withdrawal: The right of withdrawal does not apply to contracts - for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or - which are clearly tailored to the personal needs of the consumer. have received, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheap standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; In no case will you be charged for this repayment. Unless you behave better knowing that you do not comply with the General Terms and Conditions.
Sample cancellation form
- To (spleenBerlin, Am Rudolfplatz 1, 10245 Berlin, email: email@example.com )
- I/we (name) hereby revoke the contract concluded by me/us (name) for the purchase of the following goods (goods description/item number)
- Ordered on (date), received on (date)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s), (only if notification is on paper)
All products from spleen.berlin that were purchased directly at trade fairs, markets and events at the market price and explicitly not via the spleen.berlin OS are non-returnable.
Obvious, particularly visible defects in the delivered goods, including transport damage, must be reported in writing immediately upon delivery, but no later than one week after receipt with a precise description. If there is a defect in the purchased item for which spleenBerlin is responsible, the customer can either request subsequent performance by way of remedying the defect or replacement delivery. If spleenBerlin is not willing or able to remedy the defect/replacement delivery against disproportionality or if this is delayed beyond a reasonable period of time for reasons for which spleenBerlin is responsible, the customer is entitled to choose to withdraw from the contract or to demand a corresponding reduction in the purchase price . For the return, a return slip must be requested by email from spleen berlin, Am Rudoflplatz 1, 10245 Berlin. Only goods that are provided with the return slip will be accepted. Goods that are sent cash on delivery or freight collect cannot be accepted. This case is charged with a flat rate of €19.90. In the event of transport damage, the goods must be left in the condition they were in when the damage was detected and documented in a timely manner. Repairs may only be sent directly to spleen berlin, Am Rudolfplatz 1, 10245 Berlin after contacting spleen.berlin with a copy of the purchase receipt or repair slip, which can be requested from spleen.berlin by email.
Liability: spleenBerlin assumes no liability for any damage caused by using the purchased products, especially improper use.
Repairs: Repairs will be carried out within 4 weeks. The customer will be informed by e-mail when and where the goods can be picked up and whether there are any repair costs.
whimsy. Berlin reserves the right to store repaired goods for no longer than 6 months. After this period, the repairs will be disposed of. When handing over the goods to one of our employees or when the goods have been sent in, the customer hereby agrees.
The goods remain the property of spleenBerlin until full payment has been made.
Data storage: The data required for the order and order processing are treated confidentially and only used exclusively for contract processing and for the company's own customer file and, if necessary, passed on to our logistics/shipping partner, such as Post to deliver the goods. For further information on the subject of data protection or questions, you can reach us by email.
The place of jurisdiction is Berlin, Germany. All contracts are concluded according to German law.
Should one or more provisions of these General Terms and Conditions be wholly or partially invalid, this will not affect the validity of the remaining provisions (severability clause). The ineffective provisions shall be replaced retrospectively by a provision that is as similar in content as possible and comes as close as possible to the purpose of the intended provision..